Genius inside

HelpDesk IT Tickets management.

Genius Project has become more tailored to IT with a set of new features designed exclusively for IT departments. Helpdesk is a large part of IT tasks and when it is managed effectively, performance is improved. Instead of having a Helpdesk management software and project portfolio management software, Genius Project provides a single system that integrates both. Thanks to Genius Project’s reporting features, visibility is increased providing more information to management on IT performance.

• Capture and manage help desk events
• Manage multiple Helpdesk queues, with event log and tracking,
• Configurable escalation process
• History tracking

Interactive Gantt Chart enhancements (Consolidation of sub-projects into a master project Gantt Chart)

Large projects often need to be -broken down into different smaller projects (Agile and Scrum) and small projects need to be independent from each other. Different project managers might be responsible for each sub-project and the information might need to be kept confidential. Only the main project manager needs to have a consolidated Gantt Chart overseeing of all of the sub-projects and the ability to link them.

• Consolidated Gantt Chart with all sub-projects
• Draw links between main project activities and sub-project activities

End users can define their own charts and dashboards

Different users like to have different information displayed in different ways. Some like to see a lot of information while others prefer to focus on one thing. The amount of information displayed also depends on the size of the screen. Genius Project now allows each user to create their own personal charts and dashboards and home page. Previously, only project managers had the rights to define them for the entire team.